Dell Tech support is great
Here's how in just 10 minutes, they resolved my issue through their super intuitive, easy to use chat interface:
System
12:03:46 PM
System
Connected with Sartaj_160217
12:03:46 PM
Sartaj_160217
Thank you for contacting Dell XPS Hardware Premium Support, My name is Sartaj and my rep ID number is 160217. How may I help you today?
12:04:17 PM
Brad McBrearty
My power supply is breaking
12:04:39 PM
Brad McBrearty
the cord is fraying on the end that goes to the computer
12:04:51 PM
Sartaj_160217
Oh okay.
12:05:06 PM
Sartaj_160217
Is it working fine?
12:05:30 PM
Brad McBrearty
right now it is, but their is exposed cable... I'm afraid of it shocking me or someone
12:05:46 PM
Sartaj_160217
I understand.
12:05:51 PM
Sartaj_160217
I'll be glad to assist you. Please allow me 2-3 minutes to pull-up your account information. I
12:05:57 PM
Brad McBrearty
thanks
12:06:06 PM
Sartaj_160217
You are welcome
12:07:53 PM
Sartaj_160217
Thank you so much for staying connected.
12:07:58 PM
Brad McBrearty
no problem
12:08:19 PM
Sartaj_160217
Brad you have an XPS 1710 with windows XP, am I correct?
12:08:22 PM
Brad McBrearty
yes
12:08:41 PM
Sartaj_160217
May I know under whose name this computer was bought?
12:09:03 PM
Brad McBrearty
Either mine, Brad McBrearty, or my dads, William McBrearty
12:09:53 PM
Sartaj_160217
Bard I am going to replace the adapter for you. You will get it in the next 1-2 business days.
12:10:00 PM
Brad McBrearty
thank you.
12:10:09 PM
Sartaj_160217
You are welcome
12:10:13 PM
Sartaj_160217
Please confirm your address.
12:10:55 PM
Brad McBrearty
I believe the order was origianlly sent to our old office address, ***** Via Del Campo, my current address is ***** ***** ***** Dr., Poway, CA 92064
12:11:53 PM
Sartaj_160217
So you want the adapter to be shipped to ***** ***** ***** Dr., Poway, CA 92064 , am I correct?
12:11:58 PM
Brad McBrearty
yes please
12:12:08 PM
Sartaj_160217
Once you get the adapter, ship the old one back to Dell.
12:12:33 PM
Sartaj_160217
I will send you an email which will contain the case number.
12:12:39 PM
Brad McBrearty
ok
12:12:48 PM
Sartaj_160217
Your email address is *****@gmail.com , am I correct?
12:12:52 PM
Brad McBrearty
yes
12:13:08 PM
Sartaj_160217
Great
12:13:13 PM
Sartaj_160217
Would there be anything else?
12:13:20 PM
Brad McBrearty
that is all. thank you
12:13:34 PM
Sartaj_160217
You are welcome
12:13:38 PM
Sartaj_160217
Thank you for choosing Dell XPS Premium Support and allowing me the opportunity to assist you.
12:13:48 PM
Sartaj_160217
Have a great day ahead.
12:13:53 PM
Sartaj_160217
Bye
Every company that does online business needs to take note of this system and get on board. 5 stars to Dell.
Currently have 0 comments: