Latest News

Dell Tech support is great

Friday, February 6, 2009 , Posted by Bradd McBrearty at 5:19 AM

Here's how in just 10 minutes, they resolved my issue through their super intuitive, easy to use chat interface:
System

12:03:46 PM

System

Connected with Sartaj_160217



12:03:46 PM

Sartaj_160217

Thank you for contacting Dell XPS Hardware Premium Support, My name is Sartaj and my rep ID number is 160217. How may I help you today?



12:04:17 PM

Brad McBrearty

My power supply is breaking



12:04:39 PM

Brad McBrearty

the cord is fraying on the end that goes to the computer



12:04:51 PM

Sartaj_160217

Oh okay.



12:05:06 PM

Sartaj_160217

Is it working fine?



12:05:30 PM

Brad McBrearty

right now it is, but their is exposed cable... I'm afraid of it shocking me or someone



12:05:46 PM

Sartaj_160217

I understand.



12:05:51 PM

Sartaj_160217

I'll be glad to assist you. Please allow me 2-3 minutes to pull-up your account information. I



12:05:57 PM

Brad McBrearty

thanks



12:06:06 PM

Sartaj_160217

You are welcome



12:07:53 PM

Sartaj_160217

Thank you so much for staying connected.



12:07:58 PM

Brad McBrearty

no problem



12:08:19 PM

Sartaj_160217

Brad you have an XPS 1710 with windows XP, am I correct?



12:08:22 PM

Brad McBrearty

yes



12:08:41 PM

Sartaj_160217

May I know under whose name this computer was bought?



12:09:03 PM

Brad McBrearty

Either mine, Brad McBrearty, or my dads, William McBrearty



12:09:53 PM

Sartaj_160217

Bard I am going to replace the adapter for you. You will get it in the next 1-2 business days.



12:10:00 PM

Brad McBrearty

thank you.



12:10:09 PM

Sartaj_160217

You are welcome



12:10:13 PM

Sartaj_160217

Please confirm your address.



12:10:55 PM

Brad McBrearty

I believe the order was origianlly sent to our old office address, ***** Via Del Campo, my current address is ***** ***** ***** Dr., Poway, CA 92064



12:11:53 PM

Sartaj_160217

So you want the adapter to be shipped to ***** ***** ***** Dr., Poway, CA 92064 , am I correct?



12:11:58 PM

Brad McBrearty

yes please



12:12:08 PM

Sartaj_160217

Once you get the adapter, ship the old one back to Dell.



12:12:33 PM

Sartaj_160217

I will send you an email which will contain the case number.



12:12:39 PM

Brad McBrearty

ok



12:12:48 PM

Sartaj_160217

Your email address is *****@gmail.com , am I correct?



12:12:52 PM

Brad McBrearty

yes



12:13:08 PM

Sartaj_160217

Great



12:13:13 PM

Sartaj_160217

Would there be anything else?



12:13:20 PM

Brad McBrearty

that is all. thank you



12:13:34 PM

Sartaj_160217

You are welcome



12:13:38 PM

Sartaj_160217

Thank you for choosing Dell XPS Premium Support and allowing me the opportunity to assist you.



12:13:48 PM

Sartaj_160217

Have a great day ahead.



12:13:53 PM

Sartaj_160217

Bye



Every company that does online business needs to take note of this system and get on board. 5 stars to Dell.

Currently have 0 comments:

Leave a Reply

Post a Comment

Bam! Have something Awesome to say? Put it here.